Republic Services Transfer Station

The experience my husband and I encountered at the Meridian Transfer Station this past weekend is a great representation of the staff and how this facility is ran. We have been frequent customers for over seven years and have always had positive experiences—until now. We planned to clean out our garage and intended to make multiple trips unloading approximately five loads of miscellaneous household items. We had no issues during the first two trips but on our third visit we encountered an unexpected charge. When we arrived with two couches the attendant Adrian charged us for two loads which was double the expected cost ($62.50 for the two couches). When my husband inquired about the charge Adrian explained that it was due to the items being "above the truck bed." However this was inconsistent with the two previous loads which were also above the truck bed but we were not charged extra. After returning home I contacted Republic Services Customer Care and spoke with a courteous and professional representative who also expressed confusion about the charges. She assured me that a formal complaint would be filed and someone would follow up with me during regular business hours. The following Monday I received a call from a supervisor but rather than offering an apology the supervisor immediately attempted to justify the charges by stating "technically we should have charged you triple for the couches and double for the previous loads." This response was both unprofessional and unsatisfactory. We have disposed of these same couches at this facility before and we have never been charged double or triple. Additionally we have consistently taken similar household items to the transfer station without incurring these excessive charges. The lack of clear communication inconsistent reasoning behind the charges and the dismissive attitude of the staff have led me to the conclusion that we will no longer use this facility. Moving forward I would rather drive to Boise dump than deal with the unprofessionalism we experienced at this location.

I would like to publicly recognize Republic driver Perry B for the professional manner in which he handled a potentially disastrous situation yesterday. In Meridian while picking up refuse from an apartment complex across the road from our place of business something exploded and caught on fire in his garbage truck. He saw our large lot and drove across Overland road with his truck on fire and sounded his horn to warn us. He selected a spot to dump his burning refuse and was able to get it offloaded into a gravel section of our parking lot. Our gravel lot is surrounded by areas of brush and overgrowth and his quick thinking made it so the large fire was contained to the gravel area only. Come to find out Republic’s trucks run on natural gas and the tank is on the roof of the truck. Perry was able to contain the load and fire while saving the truck which could have been disastrous if he had followed the direction of the 911 operator who told him to abandon his truck at the apartment complex while his natural gas powered truck was on fire. I firmly believe that Perry’s quick thinking avoided a potential disaster. Also a big thank you to Republic for renting front end loaders and clearing our lot of the burnt debris. Perry saved lives yesterday by not abandoning his burning truck in a residential area. Republic Services of Meridian please recognize Perry for his actions yesterday.

We have the weekly yard waste can that is supposed to be picked up every week on our normal trash pick up day. It was not picked up last week. We waited all weekend thinking they were delayed a bit. On Monday we called and they said there was no delay in our service and a truck would be out within 24 hours. On Wednesday still no pickup so we called again. This time it was said to be put in as priority to be picked up that day and there was a truck in our area but they never came. Now we are back to our normal service date and still nothing as of 5pm. We are now 2 weeks behind on service. Very disappointed in this poor level of service.