WM - JMK Fibers Recycling Center - Recycling Center in Tacoma, WA

Ive called in a few times for miseed pickups. Trying to navigate the phone system is horrible and is very difficult to connect with a live person. Once I get a live person all I get are inaccurate excuses on why the service wasnt performed. I am treated rudely and talked over. I have multiple Ring cameras that record everything. A couple times I hear "for safety reasons" meaning that a "huge SUV" (its my neighbors little Honda CRV) was parked near the entrance to the cul de sac prohibiting the truck from entering. (That is NOT a safety reason) Whats so weird is that one of the WM trucks can enter but not the other? A big Peterbuilt semi truck with trailer entered fine... Ive lived here for over 30 years and tired of the excuses insults and bad customer service. No issues for 30 years except for the last year. Ive asked for credits and was told no. All of my neighbors in our cul de sac are receiving the same level of HORRIBLE service!

We love the professionalism timeliness and ease of working with WM. They always pick up when scheduled. You can count on WM!

[1st Visit JUL 18 2022] scale & get a door —-> park & wait for loading —-> scale again & paperwork *** early check-in available *** quick loading *** nice & professional workers