University Place Refuse and Recycling

Horrible customer service and sporadic bill notifications they only send a bill when you are past due instead of monthly. Ridiculous prices I think they even charge for recycling 🙄. I plan to write our Representatives about price gouging from a private company we are required to have. They can only charge so much because we have no choice but to use them. I love this area but this utility company alone makes me want to move.

Terrible company. Price gouging is a horrendous act to do. 54 dollars for weekly service is absurd. I paid 12.50 for a bigger can weekly service and no additional fees in the city I moved from. They charge a 9.50 fee if the bags don’t fit in your can for each bag and you have to tag it bc ya know they don’t understand the trash leaning up against your can is yours (dumb). Oh and if you’d like to bring your bags and drop them off that’s 9.50 as well for each bag… the Tacoma landfill is 8.50 for 100 pounds so you do the math there. Do better.

This company charges too much for their service and offers no discount or help for senior or disabled customers. I have the smallest garbage tote available and have to pay for the standard every-other-week pickup but only need garbage pickup every 6-8 weeks. This company charges the highest rate in the area and yet doesn't offer a senior discount or any accommodation for someone producing a fraction of the waste of an average household. I've called them a couple times about this but there's nothing more to be done to lower my costs. I wish there were other options because I'd definitely take my business elsewhere. BTW the average rate in Washington is $24 a month.