EMR Southern Recycling - New Orleans, Mid City

Poor experience - brought in a clean aluminum tank wouldn't take it since couldn't see inside. Fair enough. Did as requested cut bottom out of tank so completely visible inside returned. Jerked around by employees who insisted they still couldn't take it then they are surprised that I cuss them out for jerking me around. Do yourself a favor and take your stuff elsewhere. One star only because zero isn't an option.

I drove through the gates around 4:47 PM. Their hours say "Entrance Mon-Fri 8am to 5PM. After getting direction from someone at the main shack. I made my way to the ferrous metal scales. The signage is not very clear how things operate. I was told in the future to try to arrive around 4:30 PM. I then went to empty my truck off the ferrous metals. I came back to get my slip. I drove around to the non ferrous shack to drop of my copper and aluminum. I stood around for a second trying to figure out what I was supposed to do. Then I heard someone yell behind me that they were closed....it was 4:59. I said "You aren't going to take my metal?". I got no response. This is the sign of a poorly run business. I inconvenienced them by showing up within their posted hours. Their sign makes it clear that you need to be inside the gates by 5. "ENTRANCE". The fact that they post Saturday as 11:45 suggests they want to be out of there for noon. I drove all the way from almost Kenner pulling a trailer. The people at the pay out trailer didnt say a word to me. They couldn't take an extra 5 minutes to take care of a new customer. It was a very unwelcome experience. This is one of my biggest pet peeves. IF YOU WANT TO LEAVE AT A CERTAIN TIME POST YOUR HOURS APPROPRIATELY. Either you expected me to make a 25 minute trip back to sell the rest of the stuff OR you don't care about my business and you wish for me to go elsewhere. I guess my poor treatment may have been because I am white. I'd hope not but it strikes me as possible. Thanks for wasting my time. I'll be going elsewhere. I strongly recommend that people do the same and go somewhere else. This was abysmal.

Great experience. Professional friendly staff the man in the booth and the nice lady who reimbursed me for my scrap metal (decommissioned burglar bars). Easy to get there and easy process. I’ll use them again.