Republic Services - Plano Recycling Facility

I just needed to adjust my pick-up schedule and I've been on hold for over an hour on phone and have been waiting for the same amount of time on the text live chat. Consistently unacceptable customer service. I can't wait until my contract is up so I no longer have to deal with this company. If you have another option for trash pick-up choose it.

Have been with Republic for 3 years. They have increased my rate (even though I have a contract) almost 100% since I started. Found a lower rate provider and Republic tell me I have to pay $3000 to get out of my contract!! Cannot wait until June when my contract is done. This in my opinion is a very poorly run company. If you have ANY way of avoiding them do so at all cost!!

Republic took over in Rowlett just over a month ago. It has been shear HELL for customers. So many complaints registered. Every week they miss me or my neighbors for alley pick up. They only collect bulk in the front once a month. I put out a couch my neighbor put out tree limbs. Neither of us was picked up by the bulk claw truck. But the other neighbor with 20 plus feet of old furniture was picked up. I spent hours trying to get them to come pick up they sent a Regular truck that came and left. I called back. They sent another Regular truck!! Those two guys had to load that nasty biohazard couch. Apparently the company doesn't care about their customers or employees. Not to mention we have to buy stickers at 2$ each for any bag outside the bin. HORRIBLE HORRIBLE HORRIBLE. I'm thinking maybe a kick back got them the Rowlett contract...yall prove that's wrong. Do what your paid to do!