WM - Kittitas Transfer Station

On a week-to-week basis the chap who comes up here is very good and professional. But during winter if there is snow on the road he can't make it up here. A month or so ago there was no pickup for a month. That meant taking stuff back into the garage each week because there are lots of large birds and animals up here then carrying it back out to the road. It was a pain and a lot of extra effort so you would imagine that the money we paid for that month would be added to the end of our billing period. If the truck can't make it here I don't think the bill should make it here. So far though it was just a month's payment for nothing.

This is for WM not the transfer station. WM recently implemented a recycle program. I wanted to opt out but I was told that if I have trash service I have to pay for the recycle service regardless. Additionally we are being told that WM will no longer enter out trash room to collect trash even though it is in their contract to do so. Over the holidays they changed collection to Saturday instead of Friday and they missed our pickup two consecutive times resulting in trash and recycle building up for 3 weeks! Last Friday they did not pick up trash due to "weather conditions". Rather than schedule to pick up the next day they won't pick up again until the following Friday. No credit is given for not performing their services.

Got a email saying I could be charged $5.20 for my cart not being filled correctly. Called the number listed for Ellensburg was. Got a voicemail. Then looked for the hours open the next day drove to the office. Lights were on but doors locked. This was around 9:30am went home and called the number on thee e mail. Asked her how I could get someone to show me how to load the cart. Well we had some laughs with that. She looked at the picture on my account and credited my account. I'm 68 years old