Sanitary Service Company Inc (SSC)

There isn't really an alternative service in Bellingham that I am aware of. But despite any apparent competition I've found SSC to be very good. I have had an issue only a handful of times but customer service has *always* been responsive and has exceeded my expectations in getting to a solution.

Every interaction I've had with SSC drivers and customer service representatives has been friendly and professional. They've always been punctual on pick-up days. The alleys in my neighborhood require a skilled driver and we never have issues. Their equipment is upkept and their yard down on Roeder appears to be maintained well. They've been business in Bellingham for almost 100 years which says a lot about their quality of management and service IMO.

The shortness and rudeness of the women on the phone and at the office almost caused me to just keep my box of things to shred forever. They made the process harder than it needed to be. It's actualy simple. If you have things to shred all you have to do is pull up to the front office. Go inside and explain that you have things to shred. They bring out a pretty good sized trash bin recycling bin thing like the ones you would have at home for your yard waste and it's thirty six dollars. They put a lock on the bin and take it. you go inside and pay. The way the woman explained on the phone sounded like some horrible and stressful experience. And kept cutting me off when i tried to ask questions and rushibg me off the phone. I don't know why She didn't say it was just a trash can that they bring out for you to fill up. She kept calling it something else and saying you had to put it in a crate and bring it out your car yourself and wait extra long. And then she kept saying that you had to wait in a long line which was not even what happened. I'm not sure if this woman who works the phones has ever seen the shredding experience at the company. Maybe she just wanted to scare people off so she wasn't bothered. she shouldn't be on the phone giving people instructions because i was looking for any other place to go to than here because of her attitude. I know it's a trash and recycling place. But people could at least be more courteous and helpful. I expect great customer service at any place that I go to. this is not one of those places for that but in the end they shredded my things which is what i needed done. if you really just need a flat rate for shredding a large amount of things it's worth going to just get it done. But trying to talk on the phone and at the office desk with the women there to get help is like talking to someone from hell. If people don't like their jobs or like customers giving them business they should move on for the people that do. The female staff just complicated everything for no reason.