Recology King County MRF

I had opened an account in February 2024. The yard waste bin has never been correct and we are now 13 months out. At first there were two bins delivered different sizes. The bin to be collected sat on the street for months. Then when they finally came by to collect it they took both. March 2025 I still have no bin and customer service is always rude. It was my problem and no refund except one month because I stopped calling about the issue in September. Do not waste your time with this trash company.

This company is full of crooks and liars. I can assure you that each and every complaint you read on here is accurate. Their drivers are union so they'll skip stops and claim they did the pick-up (conveniently it's the drivers that don't have cameras equipped on their truck) you can never reach who you need to speak to they pass on your complaint and say someone will reach out to you but the cowards never will. Their billing system was hacked and it took them months to fix it. And despite the price gouging they offer ZERO additional service. They force their employees to lie to you over the phone regarding issues and their management is useless

Had a problem with missed p/u for a month. The operations supervisor came to see me in person Will Shilling -arranged a same day pick on the spot and credited us for 2 weeks. he turned a frustrating problem into a very positive experience was very helpful and thorough making sure I was satisfied and happy with the outcome before leaving