LRS

One of the things I have always loved about Harrison is the kindness. But this place has the absolute worst customer service. I called to see if I could drop off a few bags of garbage and I was told they open at 8 am and the price. She told me I would need to pull in I would need to sign-in and someone would direct me where to go. No problem. I went the next morning at 8:30 am pulled into the bay and a man comes out & starts telling me I can't be in there they don't open until 9 am. I tried to explain what I was told on the phone but he kept talking over me & he acted like I was there for bad intentions. Apparently I was given misinformation but he treated me like it was my fault. I told the man I could see why they have bad reviews and he said that was probably him because people are rude. He was hateful from the start but he blames the customers? The man was so hateful I had to keep my son from getting out of the car. I will NEVER return to the place and I will NEVER recommend this company. When I left I went to Methvin Sanitation and was treated so kindly.

They need to get a scale for bulk waste like every other transfer station I have ever been to. Whoever is at the window that day seems to pretty much just pull a number out of the air. Most transfer statations use a scale and if your load is under the minimum weight you pay a minimum fee of about $10. I do home renovations and have been charged over $50 for what would only be the minimum at other stations. Also they have blocked off the area where you can drive above the dumpsters to make unloading easier. When I asked about it 2-3 months ago I was told it is because they don't have the proper safeties in place. Went today a d still no change just blocked off. So instead of putting the proper safeties in place which all that is needed is a piece of chain strung between 2 posts they just block off the ramp and force people to unload bulk waste from below. Not very convenient when unloading large bulky or heavy items. Please take some of the ridiculous amount of money you charge to make this a legitimate transfer station instead of just swindling people.

Have had multiple issues. Most current issue was called in on 6/26/24 for service issue on 6/25. Dumpster was not emptied (yes they "serviced" our location but left it over half full) and then replaced too far back and pinned our EPA response materials waste drum and rolling containers against the fence. On the fourth call (6/26) we were told that dispatch had been sent a message to resolve. By the tenth phone call (6/28) and three assurances that a supervisor would be in touch we were told "the regular driver will be there sometime before EOD on 7/1". Our normal day is 7/2. At no point did a supervisor return a call. We are normally at capacity by day 7 so we were at capacity just three days after the service on 6/25. The larger issue was the dumpster placement pinning our response supplies and waste drum. Sadly this wasn't the first second or even third complaint in the last six months. Asking for a supervisor gets you nowhere. Website just redirects you back to the same phone number instead of a corporate or complaint line.