Braven Auto & Metals

I was enjoying my time here and the people seemed friendly enough but after I left I realized I had been charged twice for a radiator when I had only bought one. The error occurred I believe because I bought the radiator and moved it out to my vehicle. Then I went back in and got a few more parts like the radiator support AC and some random wires. However it was at this time I was charged again for a radiator. I realized this when I got home and decided to call them up and ask if I made a mistake or if I was actually charged twice for something. I was I thought very polite and was in no way insinuating fault of anyone - I was simply trying to rectify a wrong if there was one to be corrected. The women I talked to made it sound like it was my fault and I should have informed them that there was no radiator the second time I was paying. Aren't you supposed to know the parts you're selling? Could I have just said I had a tire and been charged for just a tire? Obviously that's a bit of an exaggerated example - but you get the point I hope. Then they said if I came back and showed them that there was no radiator they could give me back store credit for it. They made it seem like it should be no big deal for me to just turn around and drive back which no it wasn't but to drive back for a possible $40 store credit that I will never use because I won't ever be visiting again? Nah I'll pass. How about recognizing when you made an error and make it right? I run my own eBay store and I would NEVER even consider treating my customers in this fashion. Just wouldn't fly. I strive to make my customers happy even if I sometimes feel like they might be overstepping a bit but it pays to make your customers happy because then you don't end up with bad reviews that make your company look bad. I wanted to like this place I wanted to make repeat trips - but that won't be happening. Sorry but customer service should be first and when you make a mistake you might need to take a bit of a loss but that's why you should strive to not make mistakes in the first place.

100/10 absolutely fantastic!! Had them come and get an old junk box truck from my place in Mount Vernon. Truck was wedged between 2 buildings with very little to no clearance a James handled it like an absolute master!! No damage to the building truck or anything. Would absolutely recommend them to anyone and everyone without question.

‘Amanda’ (employee) really needs some training in customer service. I called yesterday after learning that a car I sold braven months ago had been towed by north county who notified me the vehicle was still in my name and therefore wanted over $600 and wanted me to come get it! I called braven fuming mad….however I didn’t yell or cuss. Amanda kept cutting me off without allowing me to finish a sentence which only made me even angrier. I suggest people find a different place to sell their vehicles. No accountability seems to be shown by braven!