Interstate Waste Services - Danbury Transfer Station (formerly Oak Ridge Waste & Recycling)

We had issues with them never coming called (sat on hold) every day they promised they would come the next day and the never did until the following week. Talked to the guys the following week when they came and they knew nothing about it and said it would have been impossible for them to add it to their route so they did not know why we were being told that. Oak Ridge refused to offer a credit for the skipped week. That was maybe 6 weeks ago (of course we were prepaid). Ever since they have been coming earlier and earlier. They used to come at 6:45 am (which is early but we didn't fight it). Every week we called to say they really are not supposed to come and make loud noise (they back up down our driveway) before 7 am we are promised they wouldn't do it again and then it is earlier the next week. Last week was 6 am. Then this week it was 5:40 am - woke up multiple neighbors who are furious with us & have been sending us their trash companies asking us to switch. I called to cancel service but I never got a confirmation but they said they would get the trashcans on their last day. They did not get the trashcans (it was 5:40 am so I could not go from being woken up to out to talk to the truck in time to make sure they did). I keep calling and am having trouble getting through. Finally submitted a "Request Service" form on their website asking for confirmation that we have been canceled and to come get the bins at an appropriate time and also no response. The guys on the truck are lovely but something is up with the company itself. If you are consider starting service with them I suggest going with someone else or waiting for indications that they have sorted out whatever these issues are.

I’m a contractor and I’ve dealt with a lot of dumpster rental companies—but this one really stood out. Doug handled all the logistics and delivery and everything went perfectly. He was on time professional and made the whole process smooth with zero headaches. As someone who relies on punctuality and reliability to keep projects moving I really appreciate that level of service. Highly recommend—especially if Doug’s the one handling your delivery!

We’ve had a great experience working with Oak Ridge Waste. Doug is incredibly helpful responsive and always easy to reach when we need anything. Dumpsters are consistently delivered and removed on time which helps keep our projects running smoothly. We really appreciate the reliable service and communication!