Capitol Waste & Recycling Services

Aaron Sonbae (1/5 stars, 6 years ago): I've had horrible experiences with my trash not getting picked up by Capitol Waste. I'm not sure if the driver was on something but he would forget to pick up my trash containers. Or to give him the benefit of the doubt he picked up the wrong containers from another apartment complex. I had to call in on several occasions because my trash containers would stay full. The driver said he emptied them each time. I told them that I had a hunch that the driver was picking up the wrong containers since there are several apartment buildings nearby that look similar. The salesman let's call him John reassured me that the correct containers were getting emptied and that probably someone else was illegally dumping trash into my bins. It would take a big dump truck to empty that much trash in one day so I tell him it is highly unlikely. To get to the bottom of things I tell him to have his driver take a picture of the empty container as soon as he picks it up until we figure out what is going on. Sure enough the week after the trash is still full all the way up to the top. At this point I've gotten several complaints from my tenants and also code enforcement has issued me a citation. So I tell John "Great let's see the picture of the empty container that your driver was supposed to take." It turns out he did not even take the picture but John says he did empty the container. How would he know??? He wasn't even there! How convenient. Again he says that someone else is filling the trash all the way up. Yeah sure. If he had the picture we would unequivocally know for certain. Also my tenants tell me that the trash has been looking like that for several days. So then John says he would personally go to my trash bins and take a picture of them. He sends me the picture however the bins in the picture that he took are NOT EVEN MINE!!! He then says that he screwed up and went to the wrong location but rest assured his driver went to the correct one. Yeah ok sure. If HE went to the wrong apartment complex wouldn't he think THE DRIVER could have done so as well??? If they just owned it and said it was their mistake I would not even be writing this negative review. On top of that I was charged $160 for the extra "courtesy pick-up." Come on now If anyone owes anything it is Capitol Waste that owes me a few extra pick-ups. What am I paying for? Services that I never received? They should give me a refund for time wasted in constantly having to monitor whether or not the trash was being emptied. I had to constantly call them and tell them the trash was still full. I've since switched to another cheaper company and I can't be happier. Thumbs down to Capitol Waste. This garbage company IS garbage. Use another company such as Republic Local or Rumpke.

Rebecca Fineran (2/5 stars, 4 years ago): Very disappointing customer service throughout our commercial contract. After complaining about destruction to the fence surrounding our commercial dumpster and two promised but not executed early pick ups due to an overflowing dumpster (we were trying to avoid waste on the ground a health dept violation) I asked our sales rep when our contract was up so I could cancel on time. Their response was to cancel our contract immediately and advise the dumpster would be picked up in 6 days. I respectfully asked for a one month extension to have time to make arrangements with another provider because we're a business that generates trash every day and can't have trash sitting on the ground in between services. No answer. Instead they came after 5 (not 6) days to pick it up. Luckily I saw them today and had to run out to ask that they not take away the dumpster because I didn't have a replacement arranged as I was still awaiting follow up on my request for another month. Upon follow up with our sales rep they are now giving me until the end of the week. Rather than be apologetic for promised early pick up misses we received rudeness and immediate cancellation of our contract. As a small business owner we strive to acknowledge our own mistakes and do right by our customers. It was disappointing not to receive this respect in return.

Cathy Stephenson (5/5 stars, 7 years ago): Been with this company for 7 years now wonderful company!! Drivers always putting up with our cars in the way and the office staff is always professional and helpful. We were told by the other waste mgt companies this company would never survive because their prices were just too low. Still have the same low price we started with and the BEST customer service out there. Keep up the great work all of us at the West Jefferson Animal Hospital sure appreciate it.